Shipping policy

At Carffeine, we are committed to delivering your automotive-inspired products with care and efficiency. Here's what you need to know about our shipping policy:

  1. Processing Time:

    • All orders are processed within 2-7 business days, depending on the product type and availability.
    • Please note that processing time may vary during peak seasons or promotional periods.

  2. Shipping Methods:

    • We offer several shipping options to accommodate your needs, including standard, expedited, and express shipping.
    • The available shipping methods and estimated delivery times will be displayed during the checkout process.

  3. Shipping Rates:

    • Shipping rates are calculated based on the weight of your order and the destination address.
    • You can view the shipping costs for your order at checkout before completing your purchase.

  4. Tracking Information:

    • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
    • You can use this tracking number to monitor the progress of your delivery through our website or the carrier's website.

  5. International Shipping:

    • We offer international shipping to select countries. Please note that additional customs fees, taxes, or duties may apply upon delivery, which are the responsibility of the recipient.
    • International shipping rates and delivery times may vary depending on the destination country.

  6. Delivery Issues:

    • In the event of a delayed or lost shipment, please contact our customer support team for assistance. We will work with the carrier to resolve the issue and ensure that your order is delivered as soon as possible.

  7. Address Verification:

    • Please ensure that your shipping address is entered correctly at checkout to avoid any delivery delays or issues.
    • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at sales@carffeine.com.au. We're here to help make your shopping experience with Carffeine as smooth and enjoyable as possible.